Customer Service Advocate
Location: Minneapolis Minnesota
Description: Cantel Medical Corporation is at the momment seeking for Customer Service Advocate right now, this career will be placed in Minnesota. More details about this career opportunity kindly see the descriptions. Company Overview:
Redefining Excellence In:
Medical Device Reprocessing and Infection Prevention
MEDIVATORS (formerly Minntech Corporation) is a leader i! n developing, manufacturing, and marketing medical devices, sterilants, and water purification products. MEDIVATORS is expanding into new businesses based on its internally developed core technologies in hollow fiber membrane devices, chemical sterilants, dialysis solutions, and electronic products. The Company's products are used in kidney dialysis, open-heart surgery, endoscopy, and in the preparation of pure water for medical, industrial and laboratory use. MEDIVATORS, founded in 1974 and publicly held since 1983, employs approximately 700 people. MEDIVATORS has been redefining excellence for over 35 years.
Job Overview:
This position is responsible for providing a customer end to end support throughout the order management process for all products and all divisions. It will serve as the single point of contact for Medivators sales representatives and assist with various needs. This position will accomplish all functions associated with the receipt, e! ntering, and editing customers’ purchase orders and requests! for material returns.
Main Responsibilities:
Responsible for end to end customer support:
Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order.
Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate.
Process material return requests and execute the appropriate resolutions.
Answer product related questions and/or transfer calls to the appropriate department.
Responsible for supporting Medivators sales representatives with capital order processing, sample requests, and customer dispute resolutions.
Drive the order management process to ensure corporate and departmental objectives are met timely and accurately.
Work with the team to maximize revenue by providing superior customer satisfaction.
Qualifications:
4 year degree preferred ! in related field or 4-7 years of experience, medical device knowledge preferred.
2-4 years customer service, executive administration, sales and/or account management experience
Medivators is an Equal Opportunity/Affirmative Action Employer
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Cantel Medical Corporation.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 19 Sep 2013 00:53:46 GMT