OVERVIEW
LG's innovative technologies, unique products, and cutting-edge designs are an investment in the future.
LG Electronics, Inc. is one of the world's leading producers of flat panel TVs, mobile devices, air conditioners,
washing machines and refrigerators. LGEHK comprises three business units - Home Entertainment, Mobile Communications & Home Appliance.
WHY LG
LG Electronics continues to make efforts to implement its management philosophy of respecting human dignity.
Instead of striving for short term achievements, LGE is making an effort to recruit outstanding individuals and foster core human resources, despite difficult business conditions,
to ensure long term growth.
RESPONSIBILITIES
Voice of Customer (VOC) management
Hotline & various contact channels feedbacks resolving and analysis
Digital services formulation and Call Centre operation management
Customer satisfaction improvement process by analyzing Customer Journey
KPIs reporting on both weekly and monthly basis
Support Service Planning Manager ad-hoc tasks and project
REQUIREMENTS
Diploma holder or equivalent
3 years' customer service realm experience Consumer Electronics industry is preferred)
Data minding knowledge is needed
Proficient in Microsoft Office operation
Good in both spoken and written English
We offer competitive remuneration and benefit packages to the right candidate. Interested parties please send your application with your availability, current and expected salary by clicking “Apply Now”.
Personal data received will be used for recruitment-related purpose only. Short-listed candidates will be notified for interview. Applicants who are not be notified within 1 month will be considered as unsuccessful. All unsuccessful applications' information will be discarded within 3 months.
