Job Summary: Surrogacy Is, a surrogate-focused agency, is seeking a dedicated and personable Surrogate Intake Coordinator to join our team.
We are looking for an individual who genuinely loves people and possesses an extroverted and enthusiastic demeanor. As a Surrogate Intake Coordinator, you will be responsible for onboarding surrogates, ensuring they have a positive experience from the very beginning.
This role requires excellent organizational skills, attention to detail, and the ability to make others feel comfortable while confidently setting clear expectations and maintaining open communication.
Responsibilities:
- Be the warm and welcoming face of our agency as you engage and educate potential surrogate candidates
- Conduct thorough and personable one-on-one interviews with potential surrogates to evaluate their eligibility and suitability for the surrogacy program
- Clearly communicate the expectations, requirements, and processes involved in the surrogacy journey
- Guide and support surrogates as they navigate the onboarding process, ensuring all necessary documents and information are collected accurately and in a timely manner
- Collaborate with medical professionals, clinics, and legal teams to ensure all medical and legal requirements are met
- Create and maintain detailed records and profiles of surrogates, ensuring accuracy and completeness
- Provide ongoing communication and updates to surrogates regarding their progress and status in the program
- Address any concerns or questions from surrogates promptly and compassionately
- Collaborate with the Surrogacy Program Director and other team members to continuously improve the onboarding process and enhance the overall experience for surrogates
Qualifications:
- Genuine love for people and a naturally extroverted and enthusiastic demeanor
- Excellent organizational skills and attention to detail
- Strong interpersonal and communication skills, with the ability to make others feel comfortable and at ease
- Confidence in setting clear expectations and maintaining open and effective communication
- Ability to handle sensitive and confidential information with professionalism and discretion
- Empathy and compassion to support surrogates throughout their journey
- Ability to work independently and as part of a team, with a proactive and solution-oriented mindset
- Experience in the surrogacy field or related areas of healthcare or social services is highly valued
- Proficiency in using CRM systems and other relevant software applications is a plus
- Experience as a gestational surrogate is highly preferred
At Surrogacy Is, we value the importance of providing a supportive and positive experience for our surrogates. As a Surrogate Intake Coordinator, you will play a vital role in ensuring that surrogates feel comfortable, informed, and confident as they embark on their surrogacy journey. Your organizational skills and attention to detail will be instrumental in efficiently managing the onboarding process, while your extroverted and enthusiastic demeanor will create a warm and welcoming environment for our surrogates.
If you possess a genuine love for people, exceptional organizational skills, and a passion for making a positive impact on the lives of others, we would love to hear from you! Please submit your resume along with a cover letter highlighting your relevant experience and explaining why you are interested in the position. We look forward to reviewing your application and exploring the possibility of working together to support surrogates on their incredible journey.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: Remote
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