Live Chat Support Specialist will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities. Must have 1-year experience in customer service and sales, the content writing experience is highly preferred.
Responsibilities:
- Respond efficiently to customer inquiries via the digital live chat/email program with accurate information
- Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions
- Providing information to customers for company products and services
- Work with management for customer service initiatives and continuous quality improvement.
- Demonstrate the Company's Core and Growth Values in the performance of all job functions.
- Meeting all operational targets and customer service/experience related KPIs
- Must have 1-year experience in customer service, the content writing experience is highly preferred.
Requirements:
- Intermediate/A Levels/Graduation preferably.
- 1 to 4 years’ experience in customer service, the content writing experience is highly preferred.
- Excellent written English communication and interpersonal skills
- Knowledge of performance evaluation procedures.
- Good analytical skills in reading and listening.
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills including experience with Microsoft Office Suite.
- Must have 1-year experience in customer service, the content writing experience is highly preferred.
Job Type: Full-time
Salary: Rs30,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
