Onsite level 2 IT support for your users in hardware and software problems
- Belgium - Zaventem
- Professionals
- Full-time
— Your Benefits —
Extra hours compensation
Flat hierarchies
Health insurance
Internal career development
Meal voucher
Phone allowance
Trusted working hours
Unlimited employment contract
Your skills
- Languages : English, French and Dutch
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Good experience of supporting devices such as Printers and Meeting Room equipment’s
- Familiarity with virtual , MDM and VPN environments
- Exceptional customer facing skill
Your Tasks
- Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/applications
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Assist users with any logged IT related incident when called upon
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
Record, update and document requests using the IT service desk system
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Attend training as necessary to keep up to date with the latest technology and internal system processes
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
