Who we are
At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.
We empower our clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production, integrates powerful reporting capabilities, and accelerates continuous improvement.
Who we need
Reporting to the Operations Manager and as part of the Shoplogix Global Professional Services team, we are looking for a Software Implementation Consultant to join our team in Europe. Our software implementation cycle is rapid and highly configurable, and you will be responsible for implementing our SaaS products for our manufacturing customers. This is a hands-on role for an Implementation Consultant who has experience in applying project management best practices in SaaS solution implementation.
The position is 100% Remote, with 35% travel throughout Europe, plus semi-annual visits to our headquarters located in Oakville, Canada.
What’s in it for you
Exposure, impact, and influence. You want to be part of a collaborative Professional Services team upselling, implementing, and supporting cloud-based SaaS solutions for manufacturing clients. You will see your ideas come together as you contribute to solving real-world problems through the efficient implementation of solutions as you grow relationships and apply your insights to increase engagement.
Career development. You will be part of an organization that promotes from within, with the chance to move up to a Senior Project Manager, Technical Consultant, Customer Success Manager or other areas within Shoplogix or Constellation Software if that interests you.
How you will make an impact:
- Oversee implementation. You will follow industry project management best practices and internal methodologies to implement SaaS products. You will own the end-to-end project from kick-off, gap analysis, deployment, and configuration to validation, training, updates, and reporting.
- Collaborate and communicate. You will work cross-functionally with members of the Sales, Customer Success, and Development teams to quickly resolve any client issues and drive customer satisfaction. You will manage communication with clients and stakeholders and build meaningful relationships with key contacts to ensure project business and technical objectives are met, along with regular updates in a ticketing system.
- Build engagement. You will establish yourself as a trusted technical advisor with customers to drive the continued value of our products and services, effectively preventing attrition. You will discuss strategies, brainstorm new features requests, and implement the best options. You will support sales and post-implementation activities as needed, providing product demos, training and software adoptions. You will work closely with Account Management and Professional Services to identify opportunities for developing and delivering new services, products, and modules.
- Elevate quality. You will be assigned personal projects to help optimize internal processes. You will contribute documentation and diagrams to our knowledge base to support our internal teams, partner community, and customers.
You will bring:
- Education. Bachelor’s Degree in Engineering (Mechanical / Manufacturing / Industrial / Mechatronics / Electrical / Software / Computer) or related field.
- The experience. You have experience in software implementation, system engineering or solutions engineering. You can apply theoretical concepts to practical applications and installations. You have an eye for detail and the ability to drill down to find root causes, debugging issues, and solve problems.
- Project management. You have technical experience in professional services and implementations and a proven track record of successfully delivering projects. You can balance competing priorities, meeting deliverables for multiple concurrent projects. You can set and execute a project plan and oversee projects from start to finish.
- The customer focus. You have exceptional customer service and communication skills gained through post-sales and customer service and working with cross-functional teams. Your priority is the satisfaction of your customers as a result of creative problem solving and applying theoretical concepts to practical applications. You can translate technical requirements for a non-technical audience.
- The collaborative approach. You can build trusting relations and efficiently work across in-person and remote teams. You are quick to adapt when priorities shift and take feedback well. You are comfortable with ambiguity and are willing to figure things out when no clear, defined path or process is outlined.
- The initiative. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge and innovation. You are inspired by a fast-paced environment and can rise to the challenge of competing priorities.
- The flexibility. You are working remotely with availability to travel throughout Europe up to 35% of the time.
Why join?
Shoplogix is a division of Constellation Software, one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. We are in a unique position with the long-term and full backing of Constellation Software, including access to their best practices and career opportunities. At the same time, we have a highly entrepreneurial and dynamic culture as a fully autonomous company.
This is the chance to get in on the ground floor as we lead the manufacturing industry's digital transformation on a global scale. With a focus on continuous innovation and making data accessible and actionable, we use the latest technologies to build IIoT solutions that solve everyday problems. We take great pride in our first-class team and inclusive, collaborative culture, fostering an open-door approach at all levels. With access to mentorship and best practices, our environment is one where everyone can share ideas, build knowledge, learn from each other, and contribute to their career and our success as a company.
And, when COVID-19 pandemic restrictions are lifted and gathering no longer poses a threat, we look forward to returning to some of the fun we have outside of work, including: weekly indoor/outdoor soccer games, movie nights, mountain biking team races, indoor climbing gym near the office, frisbee golf, beach volleyball and golf tournaments for the whole office.
Apply now
Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, and want to play an integral role changing the manufacturing industry, apply to express your interest.
Shoplogix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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