Responsibilities:
- Managing Airbnb listings including pricing, listing creation and management, content and communication process coordination
- Manage Customer Relations, Feedback, Reviews & Issues on AIRBNB Platform.
- Manage Messaging Function on AIRBNB Platform.
- Participate in both online meetings with key stakeholders and attend regular office meetings
- Ongoing business analysis and pricing management
- Send daily / weekly report to your manager of all statistical information as required.
- Assist in monthly reporting on airbnb performance and other monthly reporting.
- Liaise with management Team in regards to invoice processing for AIRBNB Listings.
- Analyse daily movements and production of listings and inventory as required.
- Assist in updating and the maintenance of Online Distribution Channel content when required and ensure all listings are up to date and accurate
- Track sales promotions & advertising.
- Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
- Responding to Airbnb / other lead messages in a timely manner using our email messaging system Front
- Responding to phone/text inquiries from our guests/homeowners / potential clients and resolve issues
- Coordinating with other team members in the US locations via Viber, Whatsapp, or other team management tools
- Other administrative tasks, such as helping with a cleaning schedule, reservations, making sure rental agreements have been signed, etc
Requirements
- Excellent excel skills and strong Office (Word, Outlook etc.) skills.
- Previous experience in an Airbnb management system
- Hotel Property Management Systems experience;
- Previous experience in a Revenue Management system is beneficial but not essential.
- Flexibility with changing work schedules and working hours;
- Customer centric;
- Problem-Solving skills;
- Decision-Making skills;
- Analytical skills;
- Efficiency;
- Ability to multitask.
- Superior attention to detail and time management skills.
- Strong reporting, analytical and problem-solving skills.
- Experience in handling Online distribution channels’ backend desired
- Strong Knowledge of Computer applications;
- Verbal and written communication skills;
Job Type: Full-time
