Ensure effective and economical quality assurance system to meet customer and legal requirements, as well as maintain overarching Schenker AG specifica-tions for SGBS.
Responsible for developing, revising and implementing quality standards and poli-cies in our SGBS organization.
Maintain high levels of customer satisfaction and consistently meet the required business standards.
Main responsabilities:
Responsible for the planning, introduction, monitoring and further development of the quality management system (ISO 9001 & GDP) and the associated QM activi-ties for GBS
Prepare, support and follow-up on internal /external quality audits and as well as the monitoring of any necessary corrections and preventive measures
Processing of internal (cluster/country) customer inquiries related to quality man-agement (Customer satisfaction, issues, complaints)
Support the definition of quality KPIs (process and entity level) with the company mgmt.
Create and evaluate quality reports and statistics
Conduct trainings (coaching) on relevant quality and compliance issues (Problem solving etc.)
Maintain, administrate and control/ check all necessary Quality documentation for SGBS
Conduct and support workshops to improve process quality and increase process maturity
Requirements:
> 7 years of experience in Quality Management, Quality Assurance, Process Management/improvement, Project and/or Program management; Strategy or IT consulting, Ideally, experience in Logistics area (Supply Chain Management), Fi-nance area
Proven track record in applying and managing Integrated Management Systems like ISO 9001, GMP/GDP
Proven track record in usage of Quality Methods (Lean Six Sigma, 8D etc.)
Ideally certified Quality Manager or Quality Auditor (IS0 9001, GMP/GDP)
Preferably experience (knowledge) in shared services organization (outsourced processes)
Very good process understanding and end-to-end process knowledge;
Minimum Lean Six Sigma Green Belt certified, Black Belt is a plus
Fluent in English, German would be a plus
Excellent Presentation & Reporting (Quality & Performance) Skills, especially to Top Management (C-Level)
Experience in data analysis tools and other process transformation methodolo-gies
Strong stakeholder management skills to build relationships and manage large teams and complex stakeholders’ groups across Operation
Excellent leadership, change management and influencing skills
Strong intercultural skills and experience in working in a multinational (matrix) en-vironment
Experience in building cross-functional relationships
Customer oriented and Quality focused
Structured way of working, ability to manage multiple (quality related) projects
Ability to learn quickly and adapt to a changing environment
Strong analytical and proactive problem-solving skills
Excellent time and stress management
Experience of working with SAP (FI, WMS) or similar tools is a plus
Experience in mapping business processes in an state of the art process manage-ment system (ideally with BPMN 2.0) is an advantage
Available for international travel if required (globally)
