Customer Service Representative
The Customer Service Representative works primarily on the phone connecting with WEX customers. You would be responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone and email.
Responsibilities:
- Responsible for answering incoming calls and engaging with our customers over the phone
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Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)- Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
- 90% Productivity Score
- 90% Quality Score
- Perform clerical duties, such as data-entry and filing. Review and take appropriate action to resolve pending and/or open issues within 1-2 business days whenever possible.
- Being the one point of contact for problem solving
- Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
- Prescribing the fastest and easiest resolution to the problem
- Influence customers for a win-win solution
- Educate customers on other alternatives or features not already considered
- Lead with excellent written and verbal communication skills
- Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.
- Demonstrates the WEX Core Values daily
- Ability to learn, develop and excel in a virtual environment
Position Requirements:
- Access to high speed internet
- Must have a private work space
- Must be able to connect to a physical router via cable (hardwire)
- Ability to work between the hours of 9:30am-6:00pm CST
Preferred Qualifications:
- Experience in a customer service related position
- High volume call experience
- Familiarity with Google Workspace
- This position is 100% remote!
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