Pomp's Tire Service has an immediate opportunity for a Dispatcher. This position performs a variety of duties including dispatching tire service calls and assisting with billing. Office experience is preferred, but we will train the right candidate! At Pomp's, we value the opportunities to advance our employee's skills and positions at any level and work to support your development as a dispatcher.
This position is to be performed during 2nd Shift Hours, Monday - Friday (3:30pm - 11:30pm). Pay is to be reflective of an applicant's accumulative experience.
Since 1939, Pomp's Tire Service has been providing tires and service to satisfied customers throughout the Midwest. We focus on building strong customer relationships and providing the highest quality of workmanship on each job we perform. With stores and services offered throughout the Midwest, Pomp's offers a variety of unique opportunities to exercise your skills in the automotive services industry.
- Answer calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Use the phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Additional tasks as assigned
- Proficient in Microsoft Office programs, especially Excel and Outlook
- Excellent written and verbal communication skills
- Detail orientated
- Ability to enter data quickly and accurately
- Ability to work well with others
- Ability to work in fast paced environment
- Regularly lift, push, or move 10 pounds
- Largely a sedentary role
- Ability to talk ad hear in order to effectively communicate with internal and external customers and co-workers
- Regular use of hands and arms in traditional office environment
EEO Employer/AA: M/F/Vets/Disabled
